John Deere Reman: Creating Value Through Reverse Logistics

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Case

Reference no. 9B18D008

Subject category: Production and Operations Management

Authors: P Fraser Johnson (Ivey Business School, Western University); Ramasastry Chandrasekhar (Ivey Business School, Western University)

Published by: Ivey Publishing

Originally published in: 2018

Version: 2018-05-04

Length: 8 pages

Data source: Field research

Topics: Reverse logistics; Remanufacturing; Sustainability; Supply chain management; Operations management

Share a link: https://casecent.re/p/152561

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Abstract

The factory manager of John Deere Reman, located in Edmonton, Canada, was preparing for a meeting in September 2017, with the general manager of Global Reman Operations and Marketing at the company's head office in Springfield, Missouri. John Deere's remanufacturing operations had been steadily improving over the last decade. The purpose of the meeting was to discuss opportunities for changes to John Deere's remanufacturing operation that would provide value to the company, improve customer service, and support the company's commitment to environmental sustainability.

Location:

Canada

Industry:

Agriculture, forestry, fishing and hunting

Size:

Large

Other setting(s):

2017