Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Ivey Publishing
Version: 1999-02-12
Length: 19 pages
Data source: Field research
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Abstract
The management of a national postal service has to contend with numerous challenges: communicating with multiple stakeholders with conflicting priorities; transforming a bureaucratic Crown corporation with an entitlement culture into "a customer-driven, fast-changing profitable business"; and changing entrenched, adversarial union views to improve labor relations and win urgently needed concessions. Their aim is to avert a strike and win acceptance of its global offer by its largest union, the 40,000 plus member union.
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Abstract
The management of a national postal service has to contend with numerous challenges: communicating with multiple stakeholders with conflicting priorities; transforming a bureaucratic Crown corporation with an entitlement culture into "a customer-driven, fast-changing profitable business"; and changing entrenched, adversarial union views to improve labor relations and win urgently needed concessions. Their aim is to avert a strike and win acceptance of its global offer by its largest union, the 40,000 plus member union.