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Published by: Ivey Publishing
Originally published in: 1998
Version: 1998-05-04
Length: 22 pages
Data source: Field research

Abstract

The assistant engineer in the Thermal Treatment Department of a state-owned enterprise in China has received approval for the formation of a new quality control group to reduce the high defect rate of a critical part. The total quality concept is presented within the context of a specific quality problem, which encourages students to both assess the company's quality system and apply quality improvement tools to this particular problem. This case is the first of a three part series that applies the principles and tools of total quality management in a Chinese setting. This case can either be used independently or in combination with the (B) and (C) case. There is a simplified Chinese version available. There is a Taiwan-Traditional Chinese version available. There is a Spanish version available.
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About

Abstract

The assistant engineer in the Thermal Treatment Department of a state-owned enterprise in China has received approval for the formation of a new quality control group to reduce the high defect rate of a critical part. The total quality concept is presented within the context of a specific quality problem, which encourages students to both assess the company's quality system and apply quality improvement tools to this particular problem. This case is the first of a three part series that applies the principles and tools of total quality management in a Chinese setting. This case can either be used independently or in combination with the (B) and (C) case. There is a simplified Chinese version available. There is a Taiwan-Traditional Chinese version available. There is a Spanish version available.

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Location:
Size:
Medium

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