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Supplement
-
Reference no. 9A98D002
Subject category: Production and Operations Management
Authors: Robert D Klassen (Ivey Business School, Western University); Tom Gleave (Western University); Larry Li (Ivey Publishing, Western University)
Published by: Ivey Publishing
Originally published in: 1998
Version: 1999-01-29
Length: 7 pages
Data source: Field research
Topics: Quality management; International business; Operations management; Production processes
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Abstract

After selecting the quality control group members, the assistant engineer and his group begin data collection and need to construct a cause-and-effect diagram to develop an action plan. This case should be used in conjunction with case (A), ''9A98D001''. There is a Spanish version available ''9A98DS02''.
Location:
China
Industry:
Machinery except electrical
Size:
Medium
Teaching note
-
Reference no. 8A98D01
Subject category: Production and Operations Management
Authors: Robert D Klassen (Ivey Business School, Western University); Tom Gleave (Ivey Business School, Western University); Larry Li (Ivey Publishing, Western University)
Published by: Ivey Publishing
Originally published in: 1998
Version: 1998-09-17
Length: 16 pages
Data source: Field research
View full details
Case
-
Reference no. 9A98D001
Subject category: Production and Operations Management
Authors: Robert D Klassen (Ivey Business School, Western University); Tom Gleave (Ivey Business School, Western University); Larry Li (Ivey Publishing, Western University)
Published by: Ivey Publishing
Originally published in: 1998
Version: 1998-05-04
Length: 22 pages
Data source: Field research
Topics: Quality management; International business; Operations management; Production processes
View full details
Case
-
Reference no. 9A98DS01
Spanish language
Subject category: Production and Operations Management
Authors: Robert D Klassen (Ivey Business School, Western University); Larry Li (Ivey Publishing, Western University); Tom Gleave (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1998
Version: 1998-05-04
Length: 19 pages
Data source: Field research
Topics: International business; Operations management; Production processes; Quality management
View full details
Case
-
Reference no. 9A98DS02
Spanish language
Subject category: Production and Operations Management
Authors: Robert D Klassen (Ivey Business School, Western University); Larry Li (Ivey Publishing, Western University); Tom Gleave (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1998
Version: 1999-01-29
Length: 7 pages
Data source: Field research
Topics: International business; Operations management; Production processes; Quality management
View full details
Compact case
Case
-
Reference no. 9A98DS03
Spanish language
Subject category: Production and Operations Management
Authors: Robert D Klassen (Ivey Business School, Western University); Larry Li (Ivey Publishing, Western University); Tom Gleave (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1998
Version: 1999-01-07
Length: 3 pages
Data source: Field research
Topics: International business; Operations management; Production processes; Quality management
View full details
Compact case
Supplement
-
Reference no. 9A98DC002
Simplified Chinese language
Subject category: Production and Operations Management
Authors: Robert D Klassen (Ivey Business School, Western University); Larry Li (Ivey Publishing, Western University); Tom Gleave (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1998
Version: 2010-01-27
Length: 5 pages
Data source: Published sources
Topics: China; Quality management; Production processes; Operations management; International business; International
View full details

About

Abstract

After selecting the quality control group members, the assistant engineer and his group begin data collection and need to construct a cause-and-effect diagram to develop an action plan. This case should be used in conjunction with case (A), ''9A98D001''. There is a Spanish version available ''9A98DS02''.

Settings

Location:
China
Industry:
Machinery except electrical
Size:
Medium

Related

Teaching note
-
Reference no. 8A98D01
Subject category: Production and Operations Management
Authors: Robert D Klassen (Ivey Business School, Western University); Tom Gleave (Ivey Business School, Western University); Larry Li (Ivey Publishing, Western University)
Published by: Ivey Publishing
Originally published in: 1998
Version: 1998-09-17
Length: 16 pages
Data source: Field research
View full details
Case
-
Reference no. 9A98D001
Subject category: Production and Operations Management
Authors: Robert D Klassen (Ivey Business School, Western University); Tom Gleave (Ivey Business School, Western University); Larry Li (Ivey Publishing, Western University)
Published by: Ivey Publishing
Originally published in: 1998
Version: 1998-05-04
Length: 22 pages
Data source: Field research
Topics: Quality management; International business; Operations management; Production processes
View full details
Case
-
Reference no. 9A98DS01
Spanish language
Subject category: Production and Operations Management
Authors: Robert D Klassen (Ivey Business School, Western University); Larry Li (Ivey Publishing, Western University); Tom Gleave (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1998
Version: 1998-05-04
Length: 19 pages
Data source: Field research
Topics: International business; Operations management; Production processes; Quality management
View full details
Case
-
Reference no. 9A98DS02
Spanish language
Subject category: Production and Operations Management
Authors: Robert D Klassen (Ivey Business School, Western University); Larry Li (Ivey Publishing, Western University); Tom Gleave (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1998
Version: 1999-01-29
Length: 7 pages
Data source: Field research
Topics: International business; Operations management; Production processes; Quality management
View full details
Compact case
Case
-
Reference no. 9A98DS03
Spanish language
Subject category: Production and Operations Management
Authors: Robert D Klassen (Ivey Business School, Western University); Larry Li (Ivey Publishing, Western University); Tom Gleave (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1998
Version: 1999-01-07
Length: 3 pages
Data source: Field research
Topics: International business; Operations management; Production processes; Quality management
View full details
Compact case
Supplement
-
Reference no. 9A98DC002
Simplified Chinese language
Subject category: Production and Operations Management
Authors: Robert D Klassen (Ivey Business School, Western University); Larry Li (Ivey Publishing, Western University); Tom Gleave (Ivey Business School, Western University)
Published by: Ivey Publishing
Originally published in: 1998
Version: 2010-01-27
Length: 5 pages
Data source: Published sources
Topics: China; Quality management; Production processes; Operations management; International business; International
View full details