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Thumbnail image for product with reference number 318-0240-1
HM Land Registry: On the Brink of a Major Overhaul
Case
-
Reference no. 318-0240-1
Subject category: Strategy and General Management
Authors: Garima Ratna (Amity Research Centers)
Published by: Amity Research Centers
Published in: 2018
Length: 12 pages
Data source: Published sources
Topics: HM Land Registry; HMLR; England; Wales; Overhaul; Graham Farrant; Customer program; People change program; Digital program; Transformation
Share a link: https://casecent.re/p/154840
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Abstract

Her Majesty's Land Registry (HMLR) formally came into being in 1862 and had been registering property in England and Wales since then. Over the years, and just as it was common for any legacy organisation, HMLR slipped into a state of inertia and complacency. Things moved at a snail's pace with employees feeling disoriented, aimless and no connect with the top leadership. There were no vision or mission statements or the concept of shared values. Employees had no sense of purpose and felt directionless. Graham Farrant (Farrant), the CEO of the organisation, undertook upon himself to resurrect things and steer the company through a major overhaul drive. What were the main components of this drive? Would Farrant's transformation efforts payoff?
Location:
England and Wales
Industry:
Land registry services
Other setting(s):
2018
Thumbnail image for product with reference number 318-0240-8
HM Land Registry: On the Brink of a Major Overhaul
Teaching note
-
Reference no. 318-0240-8
Subject category: Strategy and General Management
Authors: Garima Ratna (Amity Research Centers)
Published by: Amity Research Centers
Published in: 2018
Length: 5 pages
Data source: Published sources
View full details

About

Abstract

Her Majesty's Land Registry (HMLR) formally came into being in 1862 and had been registering property in England and Wales since then. Over the years, and just as it was common for any legacy organisation, HMLR slipped into a state of inertia and complacency. Things moved at a snail's pace with employees feeling disoriented, aimless and no connect with the top leadership. There were no vision or mission statements or the concept of shared values. Employees had no sense of purpose and felt directionless. Graham Farrant (Farrant), the CEO of the organisation, undertook upon himself to resurrect things and steer the company through a major overhaul drive. What were the main components of this drive? Would Farrant's transformation efforts payoff?

Settings

Location:
England and Wales
Industry:
Land registry services
Other setting(s):
2018

Related

Thumbnail image for product with reference number 318-0240-8
HM Land Registry: On the Brink of a Major Overhaul
Teaching note
-
Reference no. 318-0240-8
Subject category: Strategy and General Management
Authors: Garima Ratna (Amity Research Centers)
Published by: Amity Research Centers
Published in: 2018
Length: 5 pages
Data source: Published sources
View full details