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Published by: Allied Business Academies
Originally published in: "Journal of International Business Research", 2015
Revision date: 10-Sep-2018
Length: 14 pages

Abstract

As the workforce in the United Stated has become increasingly culturally diverse, there is an urgent need to understand the processes in culturally diverse work groups. Although quite a few studies have examined conflict and communication breakdown in groups, this study is one of the few that investigates the relationships between verbal miscommunication and different types of conflict (task, process, and relationship) in culturally diverse work groups. Data were collected from 222 individuals currently working in culturally diverse organizations across the US. Exploratory factor analysis, multiple regression analysis, and canonical correlation analysis were used to test hypotheses. Present study findings identified significant positive relationships among verbal miscommunication and two types of conflict in culturally diverse work groups. Discussion of implications, recommendations for practitioners, limitations, and suggestions for future research are presented.

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Abstract

As the workforce in the United Stated has become increasingly culturally diverse, there is an urgent need to understand the processes in culturally diverse work groups. Although quite a few studies have examined conflict and communication breakdown in groups, this study is one of the few that investigates the relationships between verbal miscommunication and different types of conflict (task, process, and relationship) in culturally diverse work groups. Data were collected from 222 individuals currently working in culturally diverse organizations across the US. Exploratory factor analysis, multiple regression analysis, and canonical correlation analysis were used to test hypotheses. Present study findings identified significant positive relationships among verbal miscommunication and two types of conflict in culturally diverse work groups. Discussion of implications, recommendations for practitioners, limitations, and suggestions for future research are presented.

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