Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Prize winner
Published by: Ivey Publishing
Originally published in: 1997
Version: 2017-02-23
Revision date: 10-Mar-2017

Abstract

This is part of a case series. Ellen Moore, a systems consultant, was sent to Korea to manage a project involving a team of North American and Korean consultants representing a joint venture between a major Korean conglomerate and a significant North American information technology company. The Americans were to be involved for the first seven months in order to transfer expertise and knowledge to the South Koreans, who had little experience in this area. Ellen's superior had played an integral part in securing the contract in Korea due to his depth of knowledge on the subject. He chose Ellen to be the key North American project manager because she had significant project management skills and impressive international experience. Upon Ellen's arrival, she discovered that the Korean consultants were far less skilled than she had expected. In addition, Ellen had understood that she and the Korean manager were to be co-managers, but immediately tensions arose regarding who was giving direction to the team, and the scope of the project. Tensions escalated until it was clear that the project was behind schedule and the Koreans were not taking direction from Ellen. The Koreans insisted that Ellen was the problem. Ellen's superior disagreed; he and Ellen needed to decide how to proceed. The challenge was to balance strategic goals with individual action.

Time period

The events covered by this case took place in 1995.

Geographical setting

Region:
Asia
Country:
South Korea

Featured companies

Systems Consulting Group (SCG)
Industry:
Administrative, support, waste management and remediation services
Joint Venture Inc (JVI)
Industry:
Administrative, support, waste management and remediation services

Featured protagonists

  • Ellen Moore (female), Senior Consultant
  • Andrew Kilpatrick (male), Principal Consultant
  • Scott Adams (male), Senior Consultant
  • Jack Kim (male), Consultant

About

Abstract

This is part of a case series. Ellen Moore, a systems consultant, was sent to Korea to manage a project involving a team of North American and Korean consultants representing a joint venture between a major Korean conglomerate and a significant North American information technology company. The Americans were to be involved for the first seven months in order to transfer expertise and knowledge to the South Koreans, who had little experience in this area. Ellen's superior had played an integral part in securing the contract in Korea due to his depth of knowledge on the subject. He chose Ellen to be the key North American project manager because she had significant project management skills and impressive international experience. Upon Ellen's arrival, she discovered that the Korean consultants were far less skilled than she had expected. In addition, Ellen had understood that she and the Korean manager were to be co-managers, but immediately tensions arose regarding who was giving direction to the team, and the scope of the project. Tensions escalated until it was clear that the project was behind schedule and the Koreans were not taking direction from Ellen. The Koreans insisted that Ellen was the problem. Ellen's superior disagreed; he and Ellen needed to decide how to proceed. The challenge was to balance strategic goals with individual action.

Settings

Time period

The events covered by this case took place in 1995.

Geographical setting

Region:
Asia
Country:
South Korea

Featured companies

Systems Consulting Group (SCG)
Industry:
Administrative, support, waste management and remediation services
Joint Venture Inc (JVI)
Industry:
Administrative, support, waste management and remediation services

Featured protagonists

  • Ellen Moore (female), Senior Consultant
  • Andrew Kilpatrick (male), Principal Consultant
  • Scott Adams (male), Senior Consultant
  • Jack Kim (male), Consultant

Related


Awards, prizes & competitions