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Compact case
Case from journal
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Reference no. JIACS21-05-06
Published by: Allied Business Academies
Originally published in: "Journal of the International Academy for Case Studies", 2015
Length: 4 pages
Data source: Published sources

Abstract

The Patient Protection and Affordable Care Act (ObamaCare) became law in 2010 and the changes forced on the medical community are creating managerial headaches that are not easily resolved. While the general population focuses on health insurance, in the medical community anxiety and trepidation persist over increasing capitation and loss of revenues. Many medical practitioners are abandoning the profession. Those that remain are tightening their belts and preparing for lean times. Wage freezes and reductions in forces are two common strategies for reducing expenses. These strategies harshly impact the lowest paid members of the medical community which includes the receptionists, schedulers, file clerks, insurance clerks, medical assistants, and some nurses. Medical managers are being challenged to attract, motivate, and retain employees that can provide superior patient service under these conditions.

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Abstract

The Patient Protection and Affordable Care Act (ObamaCare) became law in 2010 and the changes forced on the medical community are creating managerial headaches that are not easily resolved. While the general population focuses on health insurance, in the medical community anxiety and trepidation persist over increasing capitation and loss of revenues. Many medical practitioners are abandoning the profession. Those that remain are tightening their belts and preparing for lean times. Wage freezes and reductions in forces are two common strategies for reducing expenses. These strategies harshly impact the lowest paid members of the medical community which includes the receptionists, schedulers, file clerks, insurance clerks, medical assistants, and some nurses. Medical managers are being challenged to attract, motivate, and retain employees that can provide superior patient service under these conditions.

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