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Katherine Mason is a program officer at InterExchange, a firm that administers academic-exchange programs with the former Soviet Union. After returning from an extended period of time in three of the former Soviet republics, Mason discovers that the Finance Department has instituted new reimbursement policies. She must decide how to interpret and react to the memos concerning expense-report reimbursement. The twist to the case is that Mason does not have positive relationships with both her division head and the controller. She has questioned the efficiency of the required approval chain for program expenditures at an all-staff meeting, Publicly embarrassing members of the Finance Department. Her superiors chastise her following the episode. Mason is convinced that the new policies fail to take into account the individual nature of financial transactions conducted in foreign countries. How should she present her arguments and explain her position to the controller?