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A small team of Canadian managers from a large financial institution is faced with the challenges of managing a recently acquired Mexican operation. Managers must cope with a language barrier and cultural differences as they try to restructure the over-staffed Mexican financial institution. A second teaching note (''5A97L01'') discusses how to use this case from a cross-cultural orientation perspective. There is a simplified Chinese version available ''9A97LC01''. There is a Taiwan-Traditional Chinese version available ''9A97LT01''.