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This chapter is excerpted from 'Agile Working and the Digital Workspace: Best Practices for Designing and Implementing Productivity'. Organizations are increasingly adopting new ways of working to take advantage of new digital technologies to enhance the services they can offer and become more productive. The aim of this book is to provide guidance on how agile working and a digital workspace can be successfully implemented in organizations that are looking to increase their productivity. This book defines and explains the different terms that are used to describe new ways of working and identifies the benefits and limitations of different approaches. It draws on the author's extensive experience in assisting a wide range of organizations to adopt new ways of working and reflects established best practice. You will learn about the key components of successful agile working and how a holistic approach is needed for the successful implementation of agile working. It will provide advice on the introduction of new ways of working, including preparing a robust business case, setting up an agile working program, and providing a road map. The contributions of the Internet of Things and artificial intelligence to the digital workspace and agile working are assessed. HR, IT, property and facilities management professionals and line managers will gain an understanding of the concepts of new ways of working. They will find practical guidance in introducing agile working into their organizations and how the new initiative can be sustained. Masters and undergraduate students in the above disciplines will gain a good grounding in the subject and they will have access to practical guidance for projects they undertake as part of their course.