Services Marketing: A Measure That Examines Job-Related Attitudes of Employees in the Service Sector
Management article
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Reference no.
AMSJ20-08
Published by:
Allied Business Academies
Length: 16 pages
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Abstract
This paper examines the differences between part-time and full-time employees in two different service industries using the concept of partial inclusion as an underlying theoretical framework. No differences were found among the health care workers, but part-time retail employees did have higher levels of inclusion and involvement. Retail and Healthcare managers should implement this measure to ensure employees feel a part of the organization.
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Abstract
This paper examines the differences between part-time and full-time employees in two different service industries using the concept of partial inclusion as an underlying theoretical framework. No differences were found among the health care workers, but part-time retail employees did have higher levels of inclusion and involvement. Retail and Healthcare managers should implement this measure to ensure employees feel a part of the organization.