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Published by: Amity Research Centers
Published in: 2018
Length: 10 pages
Data source: Published sources

Abstract

Experts opined that economic growth could be influenced by the quality of public service delivery as the latter would have its impact on various facets of public life. While public services could account for a significant share of government budgets, increased spending had not always led to improved outcomes. Critics even argued that public services could be bedevilled by problems like corruption, which could in turn cause fund misappropriation. Still, efforts had often been initiated here and there to improve public service delivery in order to improve citizens' lives and counter corruption. In India, the government of Delhi claimed to have set precedence in the realm of public service delivery by launching a doorstep service delivery scheme in 2018. This home visit scheme was claimed to be aimed at sparing people the queues as well as the bribes usually associated with a voyage to a government office for availing essential services like driving licenses, ration card, income certificates, water connection documents and marriage certificates. However, critics apprehended a number of bottlenecks that could hold the initiative back. While critics alleged that the government was spending highly thereby imposing huge cost to the exchequer, the government claimed of being open to suggestions that could help improve the services. It even hired external agency VFS Global for the services to be provided to citizens. Still, the long-term viability of the scheme was questioned owing especially to the cost involved. Would the doorstep service delivery improve the scenario by sustainably reducing citizens' drudgery?
Location:
Other setting(s):
2018

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Abstract

Experts opined that economic growth could be influenced by the quality of public service delivery as the latter would have its impact on various facets of public life. While public services could account for a significant share of government budgets, increased spending had not always led to improved outcomes. Critics even argued that public services could be bedevilled by problems like corruption, which could in turn cause fund misappropriation. Still, efforts had often been initiated here and there to improve public service delivery in order to improve citizens' lives and counter corruption. In India, the government of Delhi claimed to have set precedence in the realm of public service delivery by launching a doorstep service delivery scheme in 2018. This home visit scheme was claimed to be aimed at sparing people the queues as well as the bribes usually associated with a voyage to a government office for availing essential services like driving licenses, ration card, income certificates, water connection documents and marriage certificates. However, critics apprehended a number of bottlenecks that could hold the initiative back. While critics alleged that the government was spending highly thereby imposing huge cost to the exchequer, the government claimed of being open to suggestions that could help improve the services. It even hired external agency VFS Global for the services to be provided to citizens. Still, the long-term viability of the scheme was questioned owing especially to the cost involved. Would the doorstep service delivery improve the scenario by sustainably reducing citizens' drudgery?

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Location:
Other setting(s):
2018

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