Published by:
MIT Sloan School of Management
Length: 8 pages
Topics:
Operations
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https://casecent.re/p/158315
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Abstract
Formal communication channels, such as protocol-guided meetings, are often eschewed by today's managers and employees, who prefer the ease of email and apps. But informal avenues can lead to oversights and inefficiencies that hurt performance. That's the central finding of research from IE Business School on manufacturers of high-tech machinery. Fortunately, formal communication protocols can be designed to both maximize performance and overcome people's resistance to adopting them.
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Abstract
Formal communication channels, such as protocol-guided meetings, are often eschewed by today's managers and employees, who prefer the ease of email and apps. But informal avenues can lead to oversights and inefficiencies that hurt performance. That's the central finding of research from IE Business School on manufacturers of high-tech machinery. Fortunately, formal communication protocols can be designed to both maximize performance and overcome people's resistance to adopting them.