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Case
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Reference no. 9-119-023
Published by: Harvard Business Publishing
Originally published in: 2019
Version: 23 April 2019
Revision date: 20-May-2019
Length: 17 pages
Data source: Generalised experience
Topics: Customers; Marketing

Abstract

This case follows Bill Booth, marketing manager of a regional wine distributor, as he applies unsupervised learning on data about his customers' purchases to better understand their preferences. Specifically, he uses the K-means clustering technique to identify groups of customers who have purchased any number of 32 specific 'deals' Booth offered over the year, differentiated by the wine varietal as well as its country of origin and a minimum number of bottles to purchase. Insights from this analysis may help him understand themes across the deals that can inform construction of new deals in the future. Topics include: unsupervised learning; similarity and proximity; K-means clustering, with measures of Euclidean distance and cosine similarity; Gaussian mixture models; and interpreting clusters.

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Abstract

This case follows Bill Booth, marketing manager of a regional wine distributor, as he applies unsupervised learning on data about his customers' purchases to better understand their preferences. Specifically, he uses the K-means clustering technique to identify groups of customers who have purchased any number of 32 specific 'deals' Booth offered over the year, differentiated by the wine varietal as well as its country of origin and a minimum number of bottles to purchase. Insights from this analysis may help him understand themes across the deals that can inform construction of new deals in the future. Topics include: unsupervised learning; similarity and proximity; K-means clustering, with measures of Euclidean distance and cosine similarity; Gaussian mixture models; and interpreting clusters.

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