Product details

Fibbie Cornuda is an Italian company that uses metal cold-forming technology to manufacture ski boot buckles and components for carmakers. Managing production of automotive components at Fibbie Cornuda is easy: demand is predictable and there are few SKU varieties. Conversely, for ski boot buckles it manages a catalogue of thousands of SKUs that changes every year, with widely varying demand. To match supply and demand, the founder of the company has set up a plant in Romania and implemented operations strategies such as mass customization and delayed differentiation. But there is a downside: leadership has to manage two plants instead of one, and plant managers are constantly fire-fighting. The case provides a backdrop for the analysis of several operations strategies, such as reactive production capacity, delayed differentiation, outsourcing, and mass customization. The names of the company and people have been disguised at the request of the family owners, but nothing else has been changed. This case complements an organizational behavior case study of the same company, by the same authors, entitled 'Fibbie Cornuda: Manufacturing to Stay Fit', with different pedagogical objectives).