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Abstract

This case highlights the organizational, international and strategic challenges faced by a leading internet restaurant aggregator, Takeaway.com, in the food online ordering and delivery (FOOD) industry after receiving a mandate for rapid international growth through investor and IPO funding. The case describes the concepts of scalability and network effects, and the industry's changing business model, from one of online aggregator to one of vertically-integrated food logistics companies. The purpose of this case is to push students to reflect on Takeaway's competitive position and to decide on Takeaway's best course of action: 1) to reach scalability and continue to expand in international markets, and 2) to survive its rapid organizational growth, while maintaining a centralized structure, which is key to its successful business model.

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Time period

The events covered by this case took place in May 2018.

Geographical setting

Region:
Europe
Countries:
The Netherlands; Germany

Featured company

Takeaway.com
Employees:
501-1000
Turnover:
EUR 74000000
Type:
Public company

Featured protagonist

  • Jitse Groen (male), Co-founder and Director

About

Abstract

This case highlights the organizational, international and strategic challenges faced by a leading internet restaurant aggregator, Takeaway.com, in the food online ordering and delivery (FOOD) industry after receiving a mandate for rapid international growth through investor and IPO funding. The case describes the concepts of scalability and network effects, and the industry's changing business model, from one of online aggregator to one of vertically-integrated food logistics companies. The purpose of this case is to push students to reflect on Takeaway's competitive position and to decide on Takeaway's best course of action: 1) to reach scalability and continue to expand in international markets, and 2) to survive its rapid organizational growth, while maintaining a centralized structure, which is key to its successful business model.

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Settings

Time period

The events covered by this case took place in May 2018.

Geographical setting

Region:
Europe
Countries:
The Netherlands; Germany

Featured company

Takeaway.com
Employees:
501-1000
Turnover:
EUR 74000000
Type:
Public company

Featured protagonist

  • Jitse Groen (male), Co-founder and Director

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