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Compact case
Published by: Allied Business Academies
Originally published in: "Journal of the International Academy for Case Studies", 2018
Length: 5 pages
Data source: Published sources

Abstract

This case study describes the challenges faced by healthcare staff and leaders. The delivery of healthcare services is complex as a result of various payors for services and the requirements for each. The healthcare operates as a business framework to effectively manage the rising cost of services and the decreased reimbursement from third party payors. The impact of spiraling healthcare costs on government spending facilitated legislators to create the Patient Protection and Affordable Care Act, shortened to the Affordable Care Act (ACA)1, in the USA. Health care is responding by catering to patients in order to receive the scores and revenue. The following scenario reveals one example of the struggle healthcare workers face when caring for patients and their family members who are unsatisfied and are aggressive for a multitude of reasons. The case reveals a situation occurring too often in healthcare that will have a significant impact on the workforce in the future unless organizations determine methods to stop unreasonable behavior toward professionals and demonstrate consistent support for staff members. The scenario can be used to discuss the causes of patient and family aggression in order to create action plans for future employees and leadership.

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Abstract

This case study describes the challenges faced by healthcare staff and leaders. The delivery of healthcare services is complex as a result of various payors for services and the requirements for each. The healthcare operates as a business framework to effectively manage the rising cost of services and the decreased reimbursement from third party payors. The impact of spiraling healthcare costs on government spending facilitated legislators to create the Patient Protection and Affordable Care Act, shortened to the Affordable Care Act (ACA)1, in the USA. Health care is responding by catering to patients in order to receive the scores and revenue. The following scenario reveals one example of the struggle healthcare workers face when caring for patients and their family members who are unsatisfied and are aggressive for a multitude of reasons. The case reveals a situation occurring too often in healthcare that will have a significant impact on the workforce in the future unless organizations determine methods to stop unreasonable behavior toward professionals and demonstrate consistent support for staff members. The scenario can be used to discuss the causes of patient and family aggression in order to create action plans for future employees and leadership.

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