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Case
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Reference no. UVA-M-0451
Subject category: Marketing
Published by: Darden Business Publishing
Originally published in: 1994
Version: 12 April 2013
Revision date: 7-May-2013
Length: 9 pages
Data source: Field research
Topics: Sampling; Marketing

Abstract

The director of marketing and operations for a financial newsletter must deal with a host of issues that surround the practice of renting mailing lists and soliciting new subscribers by direct mail. The case can be used to introduce the concept and calculation of customer lifetime value.

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Abstract

The director of marketing and operations for a financial newsletter must deal with a host of issues that surround the practice of renting mailing lists and soliciting new subscribers by direct mail. The case can be used to introduce the concept and calculation of customer lifetime value.

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