Product details

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Abstract

This is a case of human and organizational behavior and conflict at a local restaurant. Their manager quality deals with the employees and managers working in the hotel and its restaurant. He also deals with the suppliers including those who supply food items, equipment, crockery, water, gas, beverages, napkins, towels and kitchen stuff. His task is multidimensional, and by nature and by designation of manager quality, he does not compromise on slackness and quality. He is a hard task master and demands perfection. He believes that any slackness in quality would eventually dissatisfy the customers and harm the restaurant business. The restaurant opens for breakfast very early in the morning, and if the cook and the kitchen staff, front desk and the waiters are late, it is really going to hurt the restaurant business. He has zero tolerance for late comers. In the process, he issues a warning letter to an employee, and that is where the conflict escalates.

Teaching and learning

This item is suitable for postgraduate courses.

Time period

The events covered by this case took place in 2014-18.

Geographical setting

Region:
Asia
Country:
Pakistan

Featured companies

Careem
Employees:
1001-5000
Turnover:
USD 1.2 Billion
Type:
Privately held
Industry:
Transportation and on call taxi service
Other keywords:
Passengers; Transportation; On call; Local taxi service www.careem.com
Uber
Employees:
10000+
Turnover:
USD 4.5 billion loss as per last year reports
Type:
Privately held
Industry:
Transportation and on call taxi service
Other keywords:
Local taxi service; On call www.uber.com

Featured protagonists

  • Mudassir Sheikha, and Magnus Olsson (male), Managing Director and Partners
  • Travis Kalanick (male), CEO and Founder

About

Abstract

This is a case of human and organizational behavior and conflict at a local restaurant. Their manager quality deals with the employees and managers working in the hotel and its restaurant. He also deals with the suppliers including those who supply food items, equipment, crockery, water, gas, beverages, napkins, towels and kitchen stuff. His task is multidimensional, and by nature and by designation of manager quality, he does not compromise on slackness and quality. He is a hard task master and demands perfection. He believes that any slackness in quality would eventually dissatisfy the customers and harm the restaurant business. The restaurant opens for breakfast very early in the morning, and if the cook and the kitchen staff, front desk and the waiters are late, it is really going to hurt the restaurant business. He has zero tolerance for late comers. In the process, he issues a warning letter to an employee, and that is where the conflict escalates.

Teaching and learning

This item is suitable for postgraduate courses.

Settings

Time period

The events covered by this case took place in 2014-18.

Geographical setting

Region:
Asia
Country:
Pakistan

Featured companies

Careem
Employees:
1001-5000
Turnover:
USD 1.2 Billion
Type:
Privately held
Industry:
Transportation and on call taxi service
Other keywords:
Passengers; Transportation; On call; Local taxi service www.careem.com
Uber
Employees:
10000+
Turnover:
USD 4.5 billion loss as per last year reports
Type:
Privately held
Industry:
Transportation and on call taxi service
Other keywords:
Local taxi service; On call www.uber.com

Featured protagonists

  • Mudassir Sheikha, and Magnus Olsson (male), Managing Director and Partners
  • Travis Kalanick (male), CEO and Founder

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