Subject category:
Human Resource Management / Organisational Behaviour
Originally published in:
2019
Version: 2-Apr-2019
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https://casecent.re/p/161961
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Abstract
Neha, a young and bright B-School student is recruited by Skywalk Hotels Ltd to be a part of the Human Resource Executive Development Program (HREDP). After the competition of this rigorous one year long program, Neha would be placed as an Assistant Manager. The HREDP under the guidance of Mr Ghosh was a well organized training program that involved the trainees to get trained under different HR managers at different locations. Over the course of this one year, Neha does brilliantly under and receives excellent feedback from all her Managers. For Neha, things take an unfortunate turn as she joins at Skywalk New Delhi as an Assistant Manager at the end of her training. This is where Neha ends her promising career with the Skywalk that had initially started on a positive psychological contract. To be effective, leaders are expected to focus on communication, relationship building, trust and respect. Unfortunately, the case shows a complete absence of all these values on the part Mr Sen; Neha's manager at Skywalk New Delhi; and Mr Ghosh, her corporate mentor. The case highlights pertinent aspects of the Leader Member Exchange theory, whereby some leaders only prefer focusing on unique relationships with their in-group members at the cost of losing other talented employees.
Teaching and learning
This item is suitable for postgraduate courses.Time period
The events covered by this case took place in 2 years.Geographical setting
Region:
World/global
Country:
India
About
Abstract
Neha, a young and bright B-School student is recruited by Skywalk Hotels Ltd to be a part of the Human Resource Executive Development Program (HREDP). After the competition of this rigorous one year long program, Neha would be placed as an Assistant Manager. The HREDP under the guidance of Mr Ghosh was a well organized training program that involved the trainees to get trained under different HR managers at different locations. Over the course of this one year, Neha does brilliantly under and receives excellent feedback from all her Managers. For Neha, things take an unfortunate turn as she joins at Skywalk New Delhi as an Assistant Manager at the end of her training. This is where Neha ends her promising career with the Skywalk that had initially started on a positive psychological contract. To be effective, leaders are expected to focus on communication, relationship building, trust and respect. Unfortunately, the case shows a complete absence of all these values on the part Mr Sen; Neha's manager at Skywalk New Delhi; and Mr Ghosh, her corporate mentor. The case highlights pertinent aspects of the Leader Member Exchange theory, whereby some leaders only prefer focusing on unique relationships with their in-group members at the cost of losing other talented employees.
Teaching and learning
This item is suitable for postgraduate courses.Settings
Time period
The events covered by this case took place in 2 years.Geographical setting
Region:
World/global
Country:
India