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Case
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Reference no. 9-119-S19
Spanish language
Published by: Harvard Business Publishing
Originally published in: 1993
Version: 26 November 1988

Abstract

This is a Spanish version. Texas Instruments implements a Cost of Quality (COQ) system as part of a company-wide 'Total Quality Thrust'. After several years of operation, group management questions whether or not the COQ system should be updated to make it more useful in identifying areas for quality improvement. The case documents the current system and asks students to analyze the role it played in the quality control process and areas in which it could be improved.
Locations:
Size:
5,000 employees
Other setting(s):
1987

About

Abstract

This is a Spanish version. Texas Instruments implements a Cost of Quality (COQ) system as part of a company-wide 'Total Quality Thrust'. After several years of operation, group management questions whether or not the COQ system should be updated to make it more useful in identifying areas for quality improvement. The case documents the current system and asks students to analyze the role it played in the quality control process and areas in which it could be improved.

Settings

Locations:
Size:
5,000 employees
Other setting(s):
1987

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