Product details

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Published by: Institute for Management Development (IMD)
Originally published in: 2019
Version: 01.04.2019
Revision date: 12-Jun-2019
Length: 18 pages
Data source: Published sources

Abstract

In 2016, Xerox Transportation Services, a division of Xerox Services, was the largest provider of proprietary transportation and mobility solutions for municipal governments worldwide (parking, public transit, tolling etc) supported by a back-office transaction processing and call centers. Its business was facing significant technology and business model disruption, as proprietary systems were being replaced by open systems and platforms. It was Xerox Corporation third wave of disruption, the first two being the shift from laser to low cost ink-jet printers, and a move from paper to digital. Facing these new platforms that helped individuals get from point A to point B such as Google Maps, representing digital map players on one side, Uber, representing the ride sharing companies such on the other, Xerox Transportation Services had to completely re-think on what basis it would compete and what its ecosystem would look like in the future.

Time period

The events covered by this case took place in 2016.

Geographical setting

Region:
World/global
Country:
United States

Featured company

Xerox
Turnover:
USD 18 billion
Industry:
Logistics and supply chain; Transportation

About

Abstract

In 2016, Xerox Transportation Services, a division of Xerox Services, was the largest provider of proprietary transportation and mobility solutions for municipal governments worldwide (parking, public transit, tolling etc) supported by a back-office transaction processing and call centers. Its business was facing significant technology and business model disruption, as proprietary systems were being replaced by open systems and platforms. It was Xerox Corporation third wave of disruption, the first two being the shift from laser to low cost ink-jet printers, and a move from paper to digital. Facing these new platforms that helped individuals get from point A to point B such as Google Maps, representing digital map players on one side, Uber, representing the ride sharing companies such on the other, Xerox Transportation Services had to completely re-think on what basis it would compete and what its ecosystem would look like in the future.

Settings

Time period

The events covered by this case took place in 2016.

Geographical setting

Region:
World/global
Country:
United States

Featured company

Xerox
Turnover:
USD 18 billion
Industry:
Logistics and supply chain; Transportation

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