Royal Trust: Partners for Success

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Case

Reference no. 9A90L004

Subject category: Knowledge, Information and Communication Systems Management

Authors: Margot Northey (Smith School of Business, Queen's University); Alice de Koning (Ivey Business School, Western University)

Published by: Ivey Publishing

Originally published in: 1990

Version: 2002-02-04

Length: 13 pages

Data source: Published sources

Topics: Communications; Management style; Management communication; Organizational change

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Abstract

A partner in a banking institution is concerned about internal communications regarding a partnership agreement. The chief executive officer (CEO) had reorganized the organization and introduced a partnership concept, whereby all employees became some type of partner. Each business unit was to complete a partnership agreement, however, one year after the introduction, many agreements had not been completed. An employee survey has revealed that nearly all employees support the partnership concept, but about half do not see it operating in the company. There is a simplified Chinese version available ''9A90LC04''. There is a Taiwan-Traditional Chinese version available ''9A90LT04''.

Location:

Canada

Industry:

Banking

Size:

Large