Xerox Corp: Leadership Through Quality (A)

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.

Case

Reference no. 9-419-S18

Spanish language

Subject category: Human Resource Management / Organisational Behaviour

Authors: Todd Jick (Harvard Business School); Leonard Schlesinger (Harvard Business School); Amy B Johnson (Harvard Business School); Lori Ann MacIsaac (Harvard Business School)

Published by: Harvard Business Publishing

Originally published in: 1989

Version: 29 May 1996

Length: 26 pages

Data source: Field research

Topics: Change management; Implementing strategy; Leadership; Organizational change; Organizational culture; Quality control; Service management; Strategic planning

Share a link: https://casecent.re/p/162491

| No reviews for this item

This product has not been used yet

View our pricing guide or login to see prices.

Abstract

This is a Spanish version. Describes the 'Leadership Through Quality' effort undertaken by Xerox in the 1980s. Includes the history of Xerox in the 1970s and its need to make major changes in quality by the 1980s. Most of the remainder of the case details the step-by-step process by which Xerox created and designed the strategy called 'Leadership Through Quality' to change its basic culture and its performance on quality from 1983-86.

Location:

Connecticut

Industries:

Copiers; Electronic components

Other setting(s):

1983-1987