Century Park Sheraton Singapore

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Case

Reference no. 9A86C043

Subject category: Human Resource Management / Organisational Behaviour

Authors: Joe DiStefano (Ivey Business School, Western University); Sing Chee Ling (Ivey Publishing, Western University)

Published by: Ivey Publishing

Originally published in: 1986

Version: 2003-04-28

Length: 15 pages

Data source: Published sources

Topics: Worker participation; Management of change; Productivity

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Abstract

A hotel''s personnel director wonders if he should attempt to get even greater employee involvement after setting up Work Excellence Committees. The committees are comprised of union and management representatives at sectional, departmental and top management levels and they provided the co-ordinating mechanism for the hotel''s many productivity activities. The positive end result was progress in labour-management relations. There is a simplified Chinese version available ''9A86CC43''.

Location:

Singapore

Industry:

Hotels, rooming houses, camps

Size:

Large