Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Compact case
Authors: Muhammad Waseem (FUUAST, Islamabad); Khalid Khan (FUUAST, Islamabad)
Originally published in: 2019
Revision date: 02-Oct-2019
Length: 3 pages
Data source: Generalised experience
Topics: Burnout

Abstract

Mr Ali Hassan was managing XYZ bank's branch. Mr Ali has been in this branch as a manager for the past 3 years where he has been supervising a team of four people. His branch has been short-staffed, considering the approved financial head count for the branch was six people. Because of this, the team at the branch has been stretched to its maximum potential and consequently were crying of burnout. This negative effect caused a drop in the quality of service which was noticed by their customers. The condition has been exacerbated by the persistent strain from head office to increase the quality of service. Aware of these changes, Ali endeavored to get his team on-board to consult on the matter of quality of service. What became evident from the workforce was that the branch’s matters can only be disentangled by filling the empty vacancies at the branch. The challenge ahead for Ali was convincing the authorities to bridge the staff shortfall as per the approved budget.

Teaching and learning

This item is suitable for postgraduate courses.

Time period

The events covered by this case took place in 2019.

Geographical setting

Region:
Asia
Country:
Pakistan
Location:
Islamabad

Featured company

Anonymous company no. 1

About

Abstract

Mr Ali Hassan was managing XYZ bank's branch. Mr Ali has been in this branch as a manager for the past 3 years where he has been supervising a team of four people. His branch has been short-staffed, considering the approved financial head count for the branch was six people. Because of this, the team at the branch has been stretched to its maximum potential and consequently were crying of burnout. This negative effect caused a drop in the quality of service which was noticed by their customers. The condition has been exacerbated by the persistent strain from head office to increase the quality of service. Aware of these changes, Ali endeavored to get his team on-board to consult on the matter of quality of service. What became evident from the workforce was that the branch’s matters can only be disentangled by filling the empty vacancies at the branch. The challenge ahead for Ali was convincing the authorities to bridge the staff shortfall as per the approved budget.

Teaching and learning

This item is suitable for postgraduate courses.

Settings

Time period

The events covered by this case took place in 2019.

Geographical setting

Region:
Asia
Country:
Pakistan
Location:
Islamabad

Featured company

Anonymous company no. 1

Related