Product details

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Case
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Reference no. 9B19M105
Published by: Ivey Publishing
Originally published in: 2019
Version: 2019-10-22
Revision date: 11-Nov-2019

Abstract

Bed Bath & Beyond Inc (BBBY) was founded in 1971 and focused on retailing items for customers' 'home and heart' life events, such as weddings, births, and moves. By the end of 2017, the company had over 1,530 stores distributed in the United States, Puerto Rico, and Canada, but its third-quarter earnings results revealed a 50 per cent year-over-year decline in net profits and a 45 per cent decline in stock price compared to the beginning of the year. BBBY was facing a steady decrease in physical store sales even as digital sales showed growth. BBBY was trying to catch up to competitors with digital initiatives, gain and retain customers through discount and membership programs, and keep a close control on costs, but the question remained: How could BBBY stay relevant and competitive in the long term?
Location:
Industry:
Size:
Large
Other setting(s):
2017-2018

About

Abstract

Bed Bath & Beyond Inc (BBBY) was founded in 1971 and focused on retailing items for customers' 'home and heart' life events, such as weddings, births, and moves. By the end of 2017, the company had over 1,530 stores distributed in the United States, Puerto Rico, and Canada, but its third-quarter earnings results revealed a 50 per cent year-over-year decline in net profits and a 45 per cent decline in stock price compared to the beginning of the year. BBBY was facing a steady decrease in physical store sales even as digital sales showed growth. BBBY was trying to catch up to competitors with digital initiatives, gain and retain customers through discount and membership programs, and keep a close control on costs, but the question remained: How could BBBY stay relevant and competitive in the long term?

Settings

Location:
Industry:
Size:
Large
Other setting(s):
2017-2018

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