Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.

Abstract

Xerox Corporation was often listed among the Fortune 500 companies because of the quality of its products, customer satisfaction, leadership, and corporate responsibility. The company attributed its success to its employees and valued them as its greatest asset. Xerox provided its employees with a variety of flexible work arrangements based on feasibility, including remote, part-time, temporary, and short-term jobs. Xerox launched the Virtual Office Program in 2013 and by 2018 more than 8,000 employees in the US alone (11% of the domestic workforce) were working remotely 100% of the time. The roles covered job functions such as customer care, tech support, data entry/verification, image tagging, quality control, systems development, software programming, and administrative/business support. Due to the diversity of job roles and geographic distances, Xerox's Virtual Office Program faced some challenges related to work supervision, authority-responsibility contexts, and performance management. To deal with these challenges better, the company improved its technology infrastructure in partnership with Cisco. This helped the employees to collaborate from anywhere with their colleagues, partners, and customers, using secure voice and video conferencing applications, versatile messaging tools, and mobility services. Xerox's virtual office program helped the company rank high in terms of workplace satisfaction and employee motivation. Xerox also expanded this program to include veterans and military spouses. Through its Heroes@Home program, Xerox hired qualified veterans and military spouses for at-home employment opportunities. The Bureau of Labor Statistics reported that in 2018 more than 35% (around 55 million) of the people in the US were 'gig workers' and that this number would increase to 43% by 2020. This offered opportunities for Xerox to expand its Virtual Office Program.

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Time period

The events covered by this case took place in 2013-2019.

Geographical setting

Region:
Americas
Country:
United States

Featured companies

Xerox Corporation
Employees:
10000+
Turnover:
USD 9.38 billion (2018)
Type:
Public company
Industry:
Office equipment
Cisco Systems, Inc
Employees:
10000+
Turnover:
USD 51.7 billion (2019)
Type:
Public company
Industry:
Technology & communications

About

Abstract

Xerox Corporation was often listed among the Fortune 500 companies because of the quality of its products, customer satisfaction, leadership, and corporate responsibility. The company attributed its success to its employees and valued them as its greatest asset. Xerox provided its employees with a variety of flexible work arrangements based on feasibility, including remote, part-time, temporary, and short-term jobs. Xerox launched the Virtual Office Program in 2013 and by 2018 more than 8,000 employees in the US alone (11% of the domestic workforce) were working remotely 100% of the time. The roles covered job functions such as customer care, tech support, data entry/verification, image tagging, quality control, systems development, software programming, and administrative/business support. Due to the diversity of job roles and geographic distances, Xerox's Virtual Office Program faced some challenges related to work supervision, authority-responsibility contexts, and performance management. To deal with these challenges better, the company improved its technology infrastructure in partnership with Cisco. This helped the employees to collaborate from anywhere with their colleagues, partners, and customers, using secure voice and video conferencing applications, versatile messaging tools, and mobility services. Xerox's virtual office program helped the company rank high in terms of workplace satisfaction and employee motivation. Xerox also expanded this program to include veterans and military spouses. Through its Heroes@Home program, Xerox hired qualified veterans and military spouses for at-home employment opportunities. The Bureau of Labor Statistics reported that in 2018 more than 35% (around 55 million) of the people in the US were 'gig workers' and that this number would increase to 43% by 2020. This offered opportunities for Xerox to expand its Virtual Office Program.

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Settings

Time period

The events covered by this case took place in 2013-2019.

Geographical setting

Region:
Americas
Country:
United States

Featured companies

Xerox Corporation
Employees:
10000+
Turnover:
USD 9.38 billion (2018)
Type:
Public company
Industry:
Office equipment
Cisco Systems, Inc
Employees:
10000+
Turnover:
USD 51.7 billion (2019)
Type:
Public company
Industry:
Technology & communications

Related