Product details

This is the story of FLSmidth, a Danish cement-production technology firm, engaging in an organisational transformation following stagnating product sales. This case describes how FLSmidth have transformed their business to become a global service provider and provide O&M support for one of their plants in Egypt. The case focuses on the transition to becoming an O&M service provider. The overall theme is Operations and Maintenance (O&M) service provision in an international and cross-cultural set-up. The descriptions are based on primary research with the involved companies including interviews and secondary data from the service partners such as publications from their homepages, company meetings and marketing material.