To Outsource or Insource? - The Case Centre

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Case

Reference no. 320-0095-1

Subject category: Strategy and General Management

Authors: Dogan Aral (İstanbul Kurumsal Gelişim); Tao Yue (Rotterdam School of Management, Erasmus University, Innovation Co-Creation Lab (ICCL)); Bas Koene (Rotterdam School of Management, Erasmus University)

Published by: Case-Study Alliance Turkey

Published in: 2020

Length: 13 pages

Data source: Field research

Topics: Project management; Change management; IT management; Cost management; Stakeholder management; Customer relations; Outsourcing; IT services

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Abstract

In May 2009, Cimsan, one of the largest cement producers in Turkey, was invited to join a big IT services outsourcing project organised by one of its major shareholders. Previous Cimsan IT service audits had reported risks and issues that required action. Therefore, Cimsan saw the offer as an opportunity and joined the project. Cimsan's IT Manager was assigned as the project manager.

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Time period

The events covered by this case took place in 2008 – 2015.

Geographical setting

Region:

Europe

Country:

Turkey

Featured company

Çimsan

Type:

Privately held

Featured protagonist

Vural (male), IT Manager