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Case
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Reference no. 620-0025-1
Subject category: Production and Operations Management
Authors: Frank Rozemeijer (Maastricht University); Finn Wynstra (Rotterdam School of Management, Erasmus University)
Published by: RSM Case Development Centre
Published in: 2020
Length: 15 pages
Data source: Published sources
Topics: Supply management; Supplier relations; Supplier transition; Procurement; Sourcing; Outsourcing; Logistic services; Fastfood; Quick service logistics; QSL; DHL; Strike; Crisis
Notes: This case is also available as an abridged case series
Share a link: https://casecent.re/p/170952
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Abstract

On Valentine's day, Wednesday, 14 February 2018, KFC UK switched its chicken delivery operations from Bidvest Logistics to the new combination of DHL and QSL. Right from the start, deliveries were either too slow or incomplete, resulting in a major disruption in the chicken supply chain. On Friday 16 February, KFC was forced to temporarily close most of its UK outlets. (Locations in Northern Ireland and the Republic of Ireland have not been affected due to different logistical arrangements.)

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Time period

The events covered by this case took place in 2016-2019.

Geographical setting

Region:
Europe
Country:
United Kingdom

Featured company

KFC
Employees:
10000+
Turnover:
USD 2.49 billion
Type:
Public company
Industry:
Fast food
Teaching note
-
Reference no. 620-0025-8
Subject category: Production and Operations Management
Authors: Frank Rozemeijer (Maastricht University); Finn Wynstra (Rotterdam School of Management, Erasmus University)
Published by: RSM Case Development Centre
Published in: 2020
Length: 20 pages
Data source: Published sources
View full details
Abridged version
-
Reference no. 620-0026-1
Subject category: Production and Operations Management
Authors: Frank Rozemeijer (Maastricht University); Finn Wynstra (Rotterdam School of Management, Erasmus University)
Published by: RSM Case Development Centre
Published in: 2020
Length: 6 pages
Data source: Published sources
Topics: Supply management; Supplier relations; Supplier transition; Procurement; Sourcing; Outsourcing; Logistic services; Fastfood; Quick service logistics; QSL; DHL; Strike; Crisis
Notes: This case series is also available as a full length case
View full details
Abridged version
-
Reference no. 620-0026-1B
Subject category: Production and Operations Management
Authors: Frank Rozemeijer (Maastricht University); Finn Wynstra (Rotterdam School of Management, Erasmus University)
Published by: RSM Case Development Centre
Published in: 2020
Length: 6 pages
Data source: Published sources
Topics: Supply management; Supplier relations; Supplier transition; Procurement; Sourcing; Outsourcing; Logistic services; Fastfood; Quick service logistics; QSL; DHL; Strike; Crisis; Bidvest
Notes: This case series is also available as a full length case
View full details

About

Abstract

On Valentine's day, Wednesday, 14 February 2018, KFC UK switched its chicken delivery operations from Bidvest Logistics to the new combination of DHL and QSL. Right from the start, deliveries were either too slow or incomplete, resulting in a major disruption in the chicken supply chain. On Friday 16 February, KFC was forced to temporarily close most of its UK outlets. (Locations in Northern Ireland and the Republic of Ireland have not been affected due to different logistical arrangements.)

Teaching and learning

This item is suitable for undergraduate, postgraduate and executive education courses.

Settings

Time period

The events covered by this case took place in 2016-2019.

Geographical setting

Region:
Europe
Country:
United Kingdom

Featured company

KFC
Employees:
10000+
Turnover:
USD 2.49 billion
Type:
Public company
Industry:
Fast food

Related

Teaching note
-
Reference no. 620-0025-8
Subject category: Production and Operations Management
Authors: Frank Rozemeijer (Maastricht University); Finn Wynstra (Rotterdam School of Management, Erasmus University)
Published by: RSM Case Development Centre
Published in: 2020
Length: 20 pages
Data source: Published sources
View full details
Abridged version
-
Reference no. 620-0026-1
Subject category: Production and Operations Management
Authors: Frank Rozemeijer (Maastricht University); Finn Wynstra (Rotterdam School of Management, Erasmus University)
Published by: RSM Case Development Centre
Published in: 2020
Length: 6 pages
Data source: Published sources
Topics: Supply management; Supplier relations; Supplier transition; Procurement; Sourcing; Outsourcing; Logistic services; Fastfood; Quick service logistics; QSL; DHL; Strike; Crisis
Notes: This case series is also available as a full length case
View full details
Abridged version
-
Reference no. 620-0026-1B
Subject category: Production and Operations Management
Authors: Frank Rozemeijer (Maastricht University); Finn Wynstra (Rotterdam School of Management, Erasmus University)
Published by: RSM Case Development Centre
Published in: 2020
Length: 6 pages
Data source: Published sources
Topics: Supply management; Supplier relations; Supplier transition; Procurement; Sourcing; Outsourcing; Logistic services; Fastfood; Quick service logistics; QSL; DHL; Strike; Crisis; Bidvest
Notes: This case series is also available as a full length case
View full details