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Published by: Thunderbird School of Global Management
Originally published in: 2020
Length: 7 pages
Data source: Published sources

Abstract

This case regards the perils of ineffective management and design that led to an organizational crisis. The setting is an amusement park where a water slide thrill ride was created in pursuit of a world record. Signals and warnings that should have been recognized, assessed and fixed to operate successfully and prevent a crisis were ignored. The park and stakeholders paid ultimate costs for their oversights.

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Abstract

This case regards the perils of ineffective management and design that led to an organizational crisis. The setting is an amusement park where a water slide thrill ride was created in pursuit of a world record. Signals and warnings that should have been recognized, assessed and fixed to operate successfully and prevent a crisis were ignored. The park and stakeholders paid ultimate costs for their oversights.

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