More search options
Basket icon
No items
Basket icon

Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Compact case
Case
-
Reference no. UVA-G-0657
Subject category: Strategy and General Management
Authors: Mark E Haskins (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 2021
Version: 29 June 2021
Length: 3 pages
Data source: Published sources
Topics: Executive education; Planning; Custom programs; Service design; Professional development; New product development; Performance management; Team management; Continuous improvement & kaizen
Share a link: https://casecent.re/p/177927
| No reviews for this item
This product has not been used yet
View our pricing guide or login to see prices.

Abstract

Rose Cochran, CEO and co-founder of a custom executive education (EE) program design and delivery firm wants to identify and codify the component parts of what she and her husband believe constitute excellent client service in that business. She has identified seven distinct stages involved in a typical custom EE client engagement and is embarking on a task to detail the array of client service ingredients involved in each stage.
Teaching note
-
Reference no. UVA-G-0657TN
Subject category: Strategy and General Management
Authors: Mark E Haskins (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 2021
Version: 29 June 2021
Length: 9 pages
Data source: Published sources
View full details

About

Abstract

Rose Cochran, CEO and co-founder of a custom executive education (EE) program design and delivery firm wants to identify and codify the component parts of what she and her husband believe constitute excellent client service in that business. She has identified seven distinct stages involved in a typical custom EE client engagement and is embarking on a task to detail the array of client service ingredients involved in each stage.

Related

Teaching note
-
Reference no. UVA-G-0657TN
Subject category: Strategy and General Management
Authors: Mark E Haskins (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 2021
Version: 29 June 2021
Length: 9 pages
Data source: Published sources
View full details