Henkel: A Digital Transformation Journey

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Case

Reference no. P-1186-E

Subject category: Finance, Accounting and Control

Authors: Joan Jané Marcet (IESE Business School); Rafael Ruiz (IESE Business School)

Published by: IESE Business School

Originally published in: 2020

Version: 7/7/20

Length: 21 pages

Data source: Field research

Topics: Digital supply chain; Industry 4.0; Digital transformation

Share a link: https://casecent.re/p/181013

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Abstract

The case illustrates the digital transformation journey of the supply chain and manufacturing operations of Henkel Laundry & Home Care Division from 2011 until 2020. Dr Dirk Holbach is the corporate senior vice president of supply chain, initiator, mastermind and sponsor of the digital transformation journey at Henkel. The case highlights success factors, failures and learning points from transforming global supply chain operations into an industry 4.0 digital enabled supply chain. During this journey, Dirk Holbach is facing new digital technology opportunities and other challenges, and he has to make decisions for the future.