Product details

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Abstract

This case study, in multimedia format, ie, takes the form of a website, offers an interdisciplinary view of Misano Adriatico hoteliers’ reactions after the first wave of COVID-19. The objective is to show how Italian entrepreneurs in the tourism sector tried to understand and interpret what was happening around them while remaining determined to reopen their facilities as soon as possible. The case offers a view of how they acquired and acted with the information available. What efforts they made to restart their businesses. Out of necessity, they have had to prioritise the immediate and focus on the needs of their employees, customers and suppliers. In parallel, they have tried to stabilise revenues, take care of customers, reshape their businesses in alignment with changing demands, and identify new growth opportunities. The case study is organised into three sections: the background presentation, which includes data and a history of what happened in the Emilia-Romagna region hospitality industry from January to July 2020; Principles of Management where we explore the management decisions taken following government decrees; and finally, we put focus on aspects that affected Talent Management, and Organisational Behaviour scenario. This case has been made available free of charge.

Teaching and learning

This item is suitable for undergraduate and postgraduate courses.

Time period

The events covered by this case took place in 2020.

Geographical setting

Region:
Europe
Country:
Italy
Locations:
Emilia Romagna; Rimini, Italy; Misano Adriatico; Adriatic coast

Featured company

Hotel Netuno
Employees:
11-50
Turnover:
EUR 400,000
Type:
Privately held
Industry:
Hospitality

Featured protagonist

  • Alessandro Conti (male), Owner-Director

About

Abstract

This case study, in multimedia format, ie, takes the form of a website, offers an interdisciplinary view of Misano Adriatico hoteliers’ reactions after the first wave of COVID-19. The objective is to show how Italian entrepreneurs in the tourism sector tried to understand and interpret what was happening around them while remaining determined to reopen their facilities as soon as possible. The case offers a view of how they acquired and acted with the information available. What efforts they made to restart their businesses. Out of necessity, they have had to prioritise the immediate and focus on the needs of their employees, customers and suppliers. In parallel, they have tried to stabilise revenues, take care of customers, reshape their businesses in alignment with changing demands, and identify new growth opportunities. The case study is organised into three sections: the background presentation, which includes data and a history of what happened in the Emilia-Romagna region hospitality industry from January to July 2020; Principles of Management where we explore the management decisions taken following government decrees; and finally, we put focus on aspects that affected Talent Management, and Organisational Behaviour scenario. This case has been made available free of charge.

Teaching and learning

This item is suitable for undergraduate and postgraduate courses.

Settings

Time period

The events covered by this case took place in 2020.

Geographical setting

Region:
Europe
Country:
Italy
Locations:
Emilia Romagna; Rimini, Italy; Misano Adriatico; Adriatic coast

Featured company

Hotel Netuno
Employees:
11-50
Turnover:
EUR 400,000
Type:
Privately held
Industry:
Hospitality

Featured protagonist

  • Alessandro Conti (male), Owner-Director

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