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Thumbnail image for product with reference number ESMT-322-0195-8
Digital and Agile Transformation at Telecom Call Centers
Teaching note
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Reference no. ESMT-322-0195-8
Subject category: Strategy and General Management
Authors: Zoltan Antal-Mokos (ESMT GmbH)
Published by: ESMT European School of Management and Technology
Originally published in: 2022
Version: February 22, 2022
Length: 8 pages
Data source: Field research
Share a link: https://casecent.re/p/183800
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Teaching delivery modes

The author has indicated that this teaching note covers teaching strategies for the following delivery modes:
  • In-person
Thumbnail image for product with reference number ESMT-322-0195-1
Digital and Agile Transformation at Telecom Call Centers
Case
-
Reference no. ESMT-322-0195-1
Subject category: Strategy and General Management
Authors: Zoltan Antal-Mokos (ESMT GmbH)
Published by: ESMT European School of Management and Technology
Originally published in: 2022
Version: February 22, 2022
Length: 7 pages
Data source: Field research
Topics: General managers; Middle management; Digital strategy; Call centers
View full details

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Teaching delivery modes

The author has indicated that this teaching note covers teaching strategies for the following delivery modes:
  • In-person

Related

Thumbnail image for product with reference number ESMT-322-0195-1
Digital and Agile Transformation at Telecom Call Centers
Case
-
Reference no. ESMT-322-0195-1
Subject category: Strategy and General Management
Authors: Zoltan Antal-Mokos (ESMT GmbH)
Published by: ESMT European School of Management and Technology
Originally published in: 2022
Version: February 22, 2022
Length: 7 pages
Data source: Field research
Topics: General managers; Middle management; Digital strategy; Call centers
View full details