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Case
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Reference no. 922-0011-1
Subject category: Knowledge, Information and Communication Systems Management
Authors: Ritwika Chattopadhyay (Nanyang Technological University); Jitesh Kumar Choudhary (Nanyang Technological University); Xiaodan Shao (Nanyang Technological University); Vivek Choudhary (Nanyang Business School (NTU))
Published by: Asian Business Case Centre
Originally published in: 2022
Version: 04 February 2022
Length: 15 pages
Data source: Published sources
Topics: Business & government; Operations management; Strategy; Human resource management; Technology
Share a link: https://casecent.re/p/184370
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Abstract

Many individuals and organisations have started working alongside AI. AI, and its influence on work and employment, has been studied with much interest by researchers and managers. The implementation of AI has brought commercial gains as well as challenges. This case outlines these challenges in an operations context and offers a hands-on analytical exercise for selecting the right strategy as well as addressing challenges. It also offers hands-on lessons about how to weather the wind in the organisation when introducing AI bots. Students will navigate the decision-making process regarding AI implementation, under the circumstance of AI bots working alongside humans.

Time period

The events covered by this case took place in 2017-2018.

Geographical setting

Country:
Singapore
Teaching note
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Reference no. 922-0011-8
Subject category: Knowledge, Information and Communication Systems Management
Authors: Ritwika Chattopadhyay (Nanyang Technological University); Jitesh Kumar Choudhary (Nanyang Technological University); Xiaodan Shao (Nanyang Technological University); Vivek Choudhary (Nanyang Business School (NTU))
Published by: Asian Business Case Centre
Originally published in: 2022
Version: 4 February 2022
Length: 16 pages
Data source: Published sources
View full details

About

Abstract

Many individuals and organisations have started working alongside AI. AI, and its influence on work and employment, has been studied with much interest by researchers and managers. The implementation of AI has brought commercial gains as well as challenges. This case outlines these challenges in an operations context and offers a hands-on analytical exercise for selecting the right strategy as well as addressing challenges. It also offers hands-on lessons about how to weather the wind in the organisation when introducing AI bots. Students will navigate the decision-making process regarding AI implementation, under the circumstance of AI bots working alongside humans.

Settings

Time period

The events covered by this case took place in 2017-2018.

Geographical setting

Country:
Singapore

Related

Teaching note
-
Reference no. 922-0011-8
Subject category: Knowledge, Information and Communication Systems Management
Authors: Ritwika Chattopadhyay (Nanyang Technological University); Jitesh Kumar Choudhary (Nanyang Technological University); Xiaodan Shao (Nanyang Technological University); Vivek Choudhary (Nanyang Business School (NTU))
Published by: Asian Business Case Centre
Originally published in: 2022
Version: 4 February 2022
Length: 16 pages
Data source: Published sources
View full details