Subject category:
Human Resource Management / Organisational Behaviour
Originally published in:
2022
Version: 15-Jul-2022
Length: 8 pages
Data source: Generalised experience
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Abstract
Dr Sonam intended to open her own practise in 2022 after completing her dentistry residency at a prestigious hospital in Mumbai. In this scenario, Dr Sonam contrasts the belief of her childhood friend, who thinks doctors are liked and trusted by their patients. Throughout her internship, Dr Sonam encountered various situations that made her feel a severe lack of trust between patients and doctors. Second, she believed that one of the issues facing patients is the lack of dental insurance. She is interested in learning more about a patient-centered clinic and believes that behaviour management is essential to both effective clinical outcomes and effective therapy.
Teaching and learning
This item is suitable for undergraduate, postgraduate and executive education courses.Time period
The events covered by this case took place in 2022.Geographical setting
Region:
Asia
Country:
India
Locations:
Dehradun;Bengaluru;Mumbai
Featured company
XYZ Hopsital
Employees:
51-200
Turnover:
INR 50 crore
Type:
Privately held
Industry:
Healthcare
Featured protagonists
- Sonam Malhotra (female), Doctor
- Vidhya Taneja (female), Management Professional
- Ravi Verma (male), Patient
Subject category:
Human Resource Management / Organisational Behaviour
Originally published in:
2022
Version: 15-Jul-2022
Length: 6 pages
Data source: Generalised experience
About
Abstract
Dr Sonam intended to open her own practise in 2022 after completing her dentistry residency at a prestigious hospital in Mumbai. In this scenario, Dr Sonam contrasts the belief of her childhood friend, who thinks doctors are liked and trusted by their patients. Throughout her internship, Dr Sonam encountered various situations that made her feel a severe lack of trust between patients and doctors. Second, she believed that one of the issues facing patients is the lack of dental insurance. She is interested in learning more about a patient-centered clinic and believes that behaviour management is essential to both effective clinical outcomes and effective therapy.
Teaching and learning
This item is suitable for undergraduate, postgraduate and executive education courses.Settings
Time period
The events covered by this case took place in 2022.Geographical setting
Region:
Asia
Country:
India
Locations:
Dehradun;Bengaluru;Mumbai
Featured company
XYZ Hopsital
Employees:
51-200
Turnover:
INR 50 crore
Type:
Privately held
Industry:
Healthcare
Featured protagonists
- Sonam Malhotra (female), Doctor
- Vidhya Taneja (female), Management Professional
- Ravi Verma (male), Patient
Related
Subject category:
Human Resource Management / Organisational Behaviour
Originally published in:
2022
Version: 15-Jul-2022
Length: 6 pages
Data source: Generalised experience