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Technical note
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Reference no. UVA-OB-0341
Authors: James G Clawson
Published by: Darden Business Publishing
Originally published in: 1986
Version: 28 March 2018
Revision date: 10-Apr-2018

Abstract

This note describes reflective, or active, listening. A list of types of responses, from directive to nondirective, is given in an exhibit. The note itself summarizes major principles of reflective listening and how they can be applied. It may be used as a summary of, or introduction to, the topic.

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Abstract

This note describes reflective, or active, listening. A list of types of responses, from directive to nondirective, is given in an exhibit. The note itself summarizes major principles of reflective listening and how they can be applied. It may be used as a summary of, or introduction to, the topic.

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