Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Darden Business Publishing
Version: 28 March 2018
Revision date: 10-Apr-2018
Length: 10 pages
Data source: Generalised experience
Topics:
communication process; Communication; Human resources; Management; Superior/subordinate relationships; Listening; Leadership & organizational behavior; High performance & engagement; Human resource management; Interpersonal behavior; Leadership; Managerial psychology; Communication strategy; Employee communication
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Abstract
This note describes reflective, or active, listening. A list of types of responses, from directive to nondirective, is given in an exhibit. The note itself summarizes major principles of reflective listening and how they can be applied. It may be used as a summary of, or introduction to, the topic.
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Abstract
This note describes reflective, or active, listening. A list of types of responses, from directive to nondirective, is given in an exhibit. The note itself summarizes major principles of reflective listening and how they can be applied. It may be used as a summary of, or introduction to, the topic.