Product details

The pressure to 'be digital' has never been greater, but you can meet the challenge. The digital revolution is here, changing how work gets done, how industries are structured, and how people from all walks of life work, behave, and relate to each other. To thrive in a world driven by data and powered by algorithms, we must learn to see, think, and act in new ways. We need to develop a digital mindset. Developing a digital mindset means recognizing that the rules of engagement are not the same when you're working with machines as when you're working with human beings. In this chapter, the authors draw on their work with more than eight hundred people across multiple companies who have begun to interact regularly with robots, chatbots, and other AI-powered autonomous agents. This chapter also illustrates AI agents think, to draw an understanding of how AI really works. This chapter is excerpted from 'The Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms, and AI'.