Product details

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Abstract

This is part of a case series. Leading change is challenging, involving all the elements of an organization (tasks, processes, structures, people practices, and culture) and aligning them in service of the organization’s strategy. Leading change to become more diverse and inclusive presents additional complexity. In Case A, David Porter and Sara Piccollo are charged with transforming the Federal Reserve Bank of San Francisco (SF Fed) into a diverse, equitable, and inclusive organization. The why was clear: SF Fed’s mission is to make policy that enhances the financial opportunities of its 69 million diverse constituents. To achieve that, SF Fed President, Mary Daly, believed that her employees needed to 'understand where [diverse] people are coming from.' Regarding the how, Porter and Piccollo knew that hiring in diverse employees was only one part of the solution. It would involve completely reimagining how to train, retain and promote its talent. And to secure a lasting shift in SF Fed culture, building inclusive leaders across the organization was critical. In Case B, Porter and Piccollo review their efforts over the past year, reflecting on the initiatives they instituted, identifying best practices regarding their communication rollout, the metrics they used for measuring impact, the strategies they had employed for addressing resistance, and what needed to be done in the coming year.

Teaching and learning

This item is suitable for postgraduate and executive education courses.

Time period

The events covered by this case took place in 2020-2021.

Geographical setting

Region:
World/global
Country:
United States
Location:
San Francisco

Featured company

The Federal Reserve Bank of San Francisco
Employees:
1001-5000
Type:
Privately held
Industry:
Finance and banking
Other keywords:
Public/private structure/operates inside the government, relatively independent of government

Featured protagonists

  • David Porter (male), Executive Vice President of Strategy, People Culture
  • Sara Piccollo (female), Vice President of People, Success Inclusion

About

Abstract

This is part of a case series. Leading change is challenging, involving all the elements of an organization (tasks, processes, structures, people practices, and culture) and aligning them in service of the organization’s strategy. Leading change to become more diverse and inclusive presents additional complexity. In Case A, David Porter and Sara Piccollo are charged with transforming the Federal Reserve Bank of San Francisco (SF Fed) into a diverse, equitable, and inclusive organization. The why was clear: SF Fed’s mission is to make policy that enhances the financial opportunities of its 69 million diverse constituents. To achieve that, SF Fed President, Mary Daly, believed that her employees needed to 'understand where [diverse] people are coming from.' Regarding the how, Porter and Piccollo knew that hiring in diverse employees was only one part of the solution. It would involve completely reimagining how to train, retain and promote its talent. And to secure a lasting shift in SF Fed culture, building inclusive leaders across the organization was critical. In Case B, Porter and Piccollo review their efforts over the past year, reflecting on the initiatives they instituted, identifying best practices regarding their communication rollout, the metrics they used for measuring impact, the strategies they had employed for addressing resistance, and what needed to be done in the coming year.

Teaching and learning

This item is suitable for postgraduate and executive education courses.

Settings

Time period

The events covered by this case took place in 2020-2021.

Geographical setting

Region:
World/global
Country:
United States
Location:
San Francisco

Featured company

The Federal Reserve Bank of San Francisco
Employees:
1001-5000
Type:
Privately held
Industry:
Finance and banking
Other keywords:
Public/private structure/operates inside the government, relatively independent of government

Featured protagonists

  • David Porter (male), Executive Vice President of Strategy, People Culture
  • Sara Piccollo (female), Vice President of People, Success Inclusion

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