Subject category:
Production and Operations Management
Published by:
IBS Center for Management Research
Length: 9 pages
Data source: Published sources
Topics:
Operations management; Total Quality Management; Deming Prize; Quality journey; Training & development; TQM framework; Supplier value management (SVM); Daily management; Quality circles; Juran Triology; Value engineering (VE); Quality improvement projects (QIP); Benchmarking; Total operative performance (TOP); Total productive maintenance, and annual quality improvement plan (AQUIP)
Abstract
The case 'Tata Steel's Journey of Implementing TQM' talks about the quality journey of India-based multinational steel-making company, Tata Steel Limited (Tata Steel), through the decades. The case starts out with a brief look at Tata Steel's history and the parameters of the Deming Prize. It then gives an in-depth insight into Tata Steel's TQM implementation journey that involved the adoption of various TQM systems, methodologies, tools, and processes. It also touches upon the role played by the Tata Steel employees in TQM implementation. The case ends with the benefits that the company derived from TQM implementation, one of them being its emergence as one of the top ten largest steel companies in the world.
Teaching and learning
This item is suitable for undergraduate, postgraduate and executive education courses.Time period
The events covered by this case took place in 1988-2020.Geographical setting
Region:
Asia
Country:
India
Featured company
Tata Steel Ltd
Employees:
10000+
Turnover:
USD 31 Billion
Type:
Public company
Industry:
Metals & mining
Other keywords:
Tata Steel; Multinational; Quality control; Key performance indicator; Fusion chart; TPM Circles
Featured protagonist
- HM Nerurkar (male), Chief Operating Officer
Subject category:
Production and Operations Management
Published by:
IBS Center for Management Research
Length: 9 pages
Data source: Published sources
About
Abstract
The case 'Tata Steel's Journey of Implementing TQM' talks about the quality journey of India-based multinational steel-making company, Tata Steel Limited (Tata Steel), through the decades. The case starts out with a brief look at Tata Steel's history and the parameters of the Deming Prize. It then gives an in-depth insight into Tata Steel's TQM implementation journey that involved the adoption of various TQM systems, methodologies, tools, and processes. It also touches upon the role played by the Tata Steel employees in TQM implementation. The case ends with the benefits that the company derived from TQM implementation, one of them being its emergence as one of the top ten largest steel companies in the world.
Teaching and learning
This item is suitable for undergraduate, postgraduate and executive education courses.Settings
Time period
The events covered by this case took place in 1988-2020.Geographical setting
Region:
Asia
Country:
India
Featured company
Tata Steel Ltd
Employees:
10000+
Turnover:
USD 31 Billion
Type:
Public company
Industry:
Metals & mining
Other keywords:
Tata Steel; Multinational; Quality control; Key performance indicator; Fusion chart; TPM Circles
Featured protagonist
- HM Nerurkar (male), Chief Operating Officer
Related
Subject category:
Production and Operations Management
Published by:
IBS Center for Management Research
Length: 9 pages
Data source: Published sources