Subject category:
Economics, Politics and Business Environment
Published by:
IBS Case Development Center
Length: 13 pages
Data source: Published sources
Topics:
Indian business process outsourcing (BPO) industry; Business process outsourcing; Daksh e-Services; Comparative cost advantage theory; Information technology enabled services (ITES); e-Serve International; Customer Relationship Management (CRM); Unemployment; Mergers & acquisitions (M&A); Productivity; Low cost destination; NASSCOM (National Association of Software and Service Companies); International trade, free trade; CitiGroup; Offshoring hotspot
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Abstract
In a development that promised to change the face of the Indian business process outsourcing (BPO) industry, global giant IBM announced in April 2004, its plan to acquire Daksh e-Services, one of India''s largest BPO companies. Within a week of this announcement, Citigroup also announced its plans to increase its stake in its Indian BPO subsidiary to 100%. While some saw these developments as vindication of India''s emerging status as a services superpower, others believed that these acquisitions could be reflective of a lacuna in the management of these BPO companies. The case highlights the strengths and weaknesses of the Indian BPO industry as it went through a period of consolidation.
Location:
Other setting(s):
2004
About
Abstract
In a development that promised to change the face of the Indian business process outsourcing (BPO) industry, global giant IBM announced in April 2004, its plan to acquire Daksh e-Services, one of India''s largest BPO companies. Within a week of this announcement, Citigroup also announced its plans to increase its stake in its Indian BPO subsidiary to 100%. While some saw these developments as vindication of India''s emerging status as a services superpower, others believed that these acquisitions could be reflective of a lacuna in the management of these BPO companies. The case highlights the strengths and weaknesses of the Indian BPO industry as it went through a period of consolidation.
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Location:
Other setting(s):
2004