Product details

This case features the actual responses of an organizational President who finds himself in the midst of a murder within his organization, which occurred while he was out of town and out of touch. His statements are the case data. Background information at the start of the case describes a leader who was largely uninformed and unaware of deadly internal threats that preceded the murder by nearly a year. Rather than focusing on traditional communication guidelines (eg, word or delivery choices), attention here centers on inferences, implications, and promises embedded in the President's communications. Verbatim quotes offer opportunities to consider potential assumptions and evaluations of internal and external stakeholders, as well as impacts and limitations to paths forward for the organization and the President.