Subject category:
Marketing
Published by:
Ivey Publishing
Version: 2024-01-25
Length: 4 pages
Data source: Published sources
Topics:
Bud light crisis; AB Inbev response; Promotional campaign fallout; Consumer backlash; Brand value risk; Conservative boycott; Inclusive advertising; Cultural sensitivity; Crisis management; Leadership challenges; Brand reputation; Market share loss; Corporate communication; Equity and inclusivity; Strategic response
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https://casecent.re/p/196438
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Abstract
This is part of a case series. In response to the boycott of Bud Light, Anheuser-Busch InBev SA/NV leadership attempted to placate dissatisfied consumers by reaffirming their support for conservative values and distancing the company from both the executive in charge of the promotional campaign and the transgender influencer it had partnered with. This course of action, however, not only failed to repair the company's relationship with conservative consumers but also drew further criticism from liberal consumers who felt that the company's response contradicted its core values of equity and inclusivity.
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This item is suitable for undergraduate and postgraduate courses.About
Abstract
This is part of a case series. In response to the boycott of Bud Light, Anheuser-Busch InBev SA/NV leadership attempted to placate dissatisfied consumers by reaffirming their support for conservative values and distancing the company from both the executive in charge of the promotional campaign and the transgender influencer it had partnered with. This course of action, however, not only failed to repair the company's relationship with conservative consumers but also drew further criticism from liberal consumers who felt that the company's response contradicted its core values of equity and inclusivity.