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Published by: Ivey Publishing
Originally published in: 2024
Version: 2024-01-19
Length: 12 pages
Data source: Published sources

Abstract

Following its disastrous market entry into the United Kingdom in 2019, due to immediate backlash from the LGBTQ community, Chick-fil-A, the US$16 billion conservative Christian fast-food company, named a new chief executive officer in 2021, Andrew Truett Cathy. By inheriting the privately-held, family-owned empire, Cathy faced a monumental task, made more difficult when he appointed a vice president of diversity, equity, and inclusion, which sparked calls for a boycott from conservative groups and claims that "the company had gone woke." To make matters worse, Chick-fil-A was in the middle of a worldwide chicken sandwich war, fighting against many competitors, including McDonald's, Popeyes, and Wendy's. As August 2023 came to a close, how could Andrew Cathy, newly minted third generation chief executive officer of Chick-fil-A, avoid the curse of wealth destruction and simultaneously fight culture and chicken wars?

Teaching and learning

This item is suitable for undergraduate and postgraduate courses.
Industry:
Size:
Large
Other setting(s):
2021

About

Abstract

Following its disastrous market entry into the United Kingdom in 2019, due to immediate backlash from the LGBTQ community, Chick-fil-A, the US$16 billion conservative Christian fast-food company, named a new chief executive officer in 2021, Andrew Truett Cathy. By inheriting the privately-held, family-owned empire, Cathy faced a monumental task, made more difficult when he appointed a vice president of diversity, equity, and inclusion, which sparked calls for a boycott from conservative groups and claims that "the company had gone woke." To make matters worse, Chick-fil-A was in the middle of a worldwide chicken sandwich war, fighting against many competitors, including McDonald's, Popeyes, and Wendy's. As August 2023 came to a close, how could Andrew Cathy, newly minted third generation chief executive officer of Chick-fil-A, avoid the curse of wealth destruction and simultaneously fight culture and chicken wars?

Teaching and learning

This item is suitable for undergraduate and postgraduate courses.

Settings

Industry:
Size:
Large
Other setting(s):
2021

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