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For over two decades, Paul Delp, the President of Lansdale Warehouse, had faced a daunting challenge; the Stony Creek rail line, which provided rail service to his warehousing business in Lansdale, Pennsylvania (PA), USA, had suffered from deteriorating track conditions and poor service. These issues resulted in delayed and disrupted shipments, lost customers, increased costs, and a decline in customer satisfaction, causing Delp to fear for the viability of his business. Despite several efforts, Delp had struggled to gain the attention of the two Class I railroad companies that jointly owned the rail line to his facility. With over 60 years of business under his belt, Delp faced one of his most significant challenges yet-finding a solution to keep his business afloat.