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Supplement
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Reference no. 304-109-4
Authors: Mary R. Brooks (Dalhousie University); Ann G Thoma (Dalhousie University)
Published in: 2004
Length: 9 pages
Data source: Field research

Abstract

This supplement is to accompany the case ''304-109-1''. The case abstract is as follows: The case is based on a day-long meeting of railway managers and focuses on issues surrounding what appears to be a site-specific problem at the Fond du Lac rail yard in Wisconsin: too many trains are late departing the yard. The solution, if effective, can be repeated in other yards and produce system-wide improvements. The case is in two parts, a common case seen by all students, and a ''role'' that is distributed by the instructor to individual students so that they will have a ''part to play''. This case can not only serve a primary objective of helping students understand the links between asset utilisation and meeting customer requirements for timely service, but encourages thinking about non-financial solutions to service improvements through better use of existing assets. The case is designed for use in a transportation management course but could also be used in courses on strategy or service operations. The case is not suitable for written examination. The case is suitable for use with undergraduates as well as industry executives. The case is accompanied by a teaching note, a separate file containing ''roles'' (304-109-4) for distribution to students by the instructor, and classroom illustrations. The case will not work successfully without the additional information available in each of the roles to be distributed and included in the instructor''s supplementary material which is available on CD-ROM (304-109-9).
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Abstract

This supplement is to accompany the case ''304-109-1''. The case abstract is as follows: The case is based on a day-long meeting of railway managers and focuses on issues surrounding what appears to be a site-specific problem at the Fond du Lac rail yard in Wisconsin: too many trains are late departing the yard. The solution, if effective, can be repeated in other yards and produce system-wide improvements. The case is in two parts, a common case seen by all students, and a ''role'' that is distributed by the instructor to individual students so that they will have a ''part to play''. This case can not only serve a primary objective of helping students understand the links between asset utilisation and meeting customer requirements for timely service, but encourages thinking about non-financial solutions to service improvements through better use of existing assets. The case is designed for use in a transportation management course but could also be used in courses on strategy or service operations. The case is not suitable for written examination. The case is suitable for use with undergraduates as well as industry executives. The case is accompanied by a teaching note, a separate file containing ''roles'' (304-109-4) for distribution to students by the instructor, and classroom illustrations. The case will not work successfully without the additional information available in each of the roles to be distributed and included in the instructor''s supplementary material which is available on CD-ROM (304-109-9).

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