Published by:
MIT Sloan School of Management
Length: 10 pages
Topics:
Technology implementation
Share a link:
https://casecent.re/p/197347
Write a review
|
No reviews for this item
This product has not been used yet
Abstract
The Mount Sinai and Mass General Brigham hospital systems took different approaches to automating routine administrative processes, but both found success. The reason: They both combined technical and process knowledge, scored and prioritized individual processes on their automation potential, and involved front-line workers in the implementation. Their experiences hold lessons for other organizations looking to automate routine processes.
About
Abstract
The Mount Sinai and Mass General Brigham hospital systems took different approaches to automating routine administrative processes, but both found success. The reason: They both combined technical and process knowledge, scored and prioritized individual processes on their automation potential, and involved front-line workers in the implementation. Their experiences hold lessons for other organizations looking to automate routine processes.